Terms and Conditions
1 Introduction: This Terms and Conditions (Agreement) is a binding agreement between you (“User”) and DoctorsCall (“ DoctorsCall”) a one-stop solution digital healthcare App/web offering including but not limited to telemedicine consultations medicine delivery health packages diagnostic services etc. This Agreement governs your access to and use of the Shukhee App the Shukhee website (the “Website”) and any associated services (collectively the “Services”). By accessing or using the Shukhee platform (including the mobile application and website) you acknowledge that you have read understood and agree to be bound by the terms of this Agreement.
2 Definitions:
App: The DoctorsCall mobile application available for download on various our website.
Content: Any information data text graphics software code or other materials displayed or made available through the Services.
Services: The DoctorsCall mobile application website and all associated services including appointment scheduling doctor consultations medication management tools and health information resources.
User: The individual or entity who accesses or uses the Services.
Partners: Any third parties with Shukhee collaborates to provide the Services such as medicine suppliers diagnostic centers and hospitals.
User Data: Any data information or content uploaded submitted or stored by the User through the Services.
3 Services Offered: DoctorsCall provides a platform that connects Users with licensed healthcare professionals for telemedicine consultations. DoctorsCall also partners with medicine partners for medicine delivery diagnostic partners and hospital partners for tests and patient management systems. Additionally DoctorsCall offers various health packages tailored to specific conditions like diabetes and women’s health.
4 User Consent: By using the vplatform you grant your consent to the following:
- Collection and Use of Personal Information: DoctorsCall collects and uses your personal information including medical history to facilitate telemedicine consultations medicine delivery and other services. Your information will be used in accordance with our Privacy Policy available within the app/website.
- Communication: DoctorsCall may contact you through email SMS or push notifications for appointment reminders health information updates and promotional offers. You can opt out of promotional communications through your account settings.
- Sharing of Information: DoctorsCall may share your information with its Partners to provide the requested services. We will only share information necessary for service delivery and maintain strict data security protocols as our Privacy Policy outlines.
5 Rights and Restrictions of User:
- Grant of License: DoctorsCall grants you a non-exclusive non-transferable license to access and use the Services in accordance with this Agreement.
- Restrictions on Use: You may not:
- Modify translate reverse engineer decompile disassemble or create derivative works of the Services.
- Use the Services to transmit unauthorized or unsolicited communications both commercial and non-commercial.
- Infringe upon the rights of others including privacy and intellectual property rights.
- Interfere with or disrupt the servers or networks used to provide the Services.
- Upload or transmit any content that contains malware viruses or other harmful computer code.
- Access the Services in a manner that could damage disable or overburden the Services.
- Share your account credentials with any third party.
- User Data Ownership: You retain all ownership rights to your User Data. However by using the Services you grant DoctorsCall a non-exclusive royalty-free license to use store and process your User Data for the purpose of providing and improving the Services.
6 User Responsibilities:
- You are responsible for providing accurate and complete information about your medical history and current health condition.
- You agree to use the DoctorsCall platform for legitimate healthcare purposes only.
- You are responsible for following the advice and recommendations provided by healthcare professionals during consultations.
- You are responsible for maintaining the confidentiality of your login credentials and account access.
7 Privacy and Data Security: DoctorsCall takes user privacy and data security seriously. We implement the following measures to safeguard your information:
- Secure Storage: We store user data on secure servers with industry-standard encryption protocols.
- Limited Access: Access to user information is restricted to authorized personnel who require it for service delivery.
- Compliance: DoctorsCall adheres to relevant data privacy regulations and takes all reasonable steps to protect user information from unauthorized access disclosure alteration or destruction.
8 Intellectual Property Rights:
- All intellectual property rights in the Services including but not limited to design databases text graphics and their selection and arrangement and all software compilations underlying source code and software are owned directly by DoctorsCall or through its licensors.
- No title to or ownership of any proprietary rights related to the Services is transferred to You pursuant to this Agreement.
- Any unauthorized use of the intellectual property by You shall terminate the license granted by this Agreement.
- The Services and all Content are protected by copyright trademark and other intellectual property laws.
- You agree not to remove alter or obscure any copyright notices or other proprietary rights notices contained in the Services.
9 Warranty and Liability Disclaimers: THE SERVICES ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EXPRESS OR IMPLIED. DOCTORSCALL DISCLAIMS ALL WARRANTIES INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE NON-INFRINGEMENT AND SECURITY. DOCTORSCALL DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED ERROR-FREE OR VIRUS-FREE. DOCTORSCALL SHALL NOT BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL CONSEQUENTIAL OR SPECIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE PLATFORM OR SERVICES. THIS INCLUDES BUT IS NOT LIMITED TO MEDICAL ADVICE PROVIDED BY HEALTHCARE PROFESSIONALS DURING CONSULTATIONS MEDICATION DELIVERY ISSUES OR TEST RESULTS PROVIDED BY DIAGNOSTIC PARTNERS.
10 Medicine Delivery: You acknowledge that DoctorsCall may partner with third-party medicine delivery services to fulfill medication orders. You agree to provide accurate prescription information and to comply with all instructions provided by the medicine partners.
11 Diagnostic and Hospital Partners: You understand that DoctorsCall may collaborate with diagnostic and hospital partners to provide test and patient management systems. You agree to cooperate with diagnostic and hospital partners and to follow their instructions regarding tests and treatments.
12 Health Packages: DoctorsCall may offer various health packages including but not limited to diabetes and gynecological patient packages. You acknowledge that the effectiveness of these packages may vary and DoctorsCall makes no guarantees regarding their outcomes.
13 Indemnification by User: The User agrees to indemnify defend and hold harmless DoctorsCall its officers directors employees agents and affiliates (collectively the “Indemnified Parties”) from and against any and all claims losses damages liabilities costs and expenses (including reasonable attorneys’ fees) (collectively “Losses”) arising out of or relating to:
- User’s Breach of Agreement: Your violation or breach of any term or condition of this Agreement.
- User’s Misuse of Services: Your unauthorized or improper use of the Services including any use that violates applicable laws or regulations.
- User Content: Any content you upload transmit or store through the Services that infringes on the intellectual property rights or other rights of any third party.
- User Conduct: Your actions or conduct while using the Services that cause harm to any third party.
14 Limitation of Liability:
- User Data: DoctorsCall will use commercially reasonable efforts to safeguard User Data stored on its servers. However in the event of a data loss event beyond Shukhee’s reasonable control DoctorsCall will not be held liable for such loss.
- Third-Party Products/Services: The Services may allow access to or integration with third-party products or services. These third-party offerings may have their own return or warranty policies and DoctorsCall disclaims any liability for such products or services.
- Limitation of Liability: As stated previously in Section 9 (Warranty and Liability Disclaimers) DoctorsCall’s liability under this Agreement is limited. DoctorsCall will not be liable for any damages arising out of data loss events or issues with third-party products/services.
- will use commercially reasonable efforts to safeguard User Data stored on its servers. However in the event of a data loss event beyond DoctorsCall ‘s reasonable control Shukhee will not be held liable for such loss.
- Third-Party Products/Services: The Services may allow access to or integration with third-party products or services. These third-party offerings may have their own return or warranty policies and DoctorsCall disclaims any liability for such products or services.
- Limitation of Liability: As stated previously in Section 9 (Warranty and Liability Disclaimers) DoctorsCall ‘s liability under this Agreement is limited. Shukhee will not be liable for any damages arising out of data loss events or issues with third-party products/services.
15 Refund Policy:
- For Telemedicine Services our Refund Policy will be applicable.
- For other Services our Partners’ Refund policies will be applicable accordingly.
- Please take a look at our Refund Policy wherein total policy has been incorporated. For any clarification contact our customer service accordingly.
- DoctorsCall may terminate your access to the Services for cause including but not limited to:
16 Termination:
Termination by DoctorsCall : DoctorsCall may terminate your access to the Services for cause, including but not limited to:
- Violation of any provision of this Agreement by User.
- User engaging in illegal or unauthorized activity through the Services.
- User’s actions that threaten the security or stability of the Services.
Following Termination:
- All licenses granted under this Agreement will immediately terminate.
- User shall cease all access and use of the Services.
- Shukhee may delete or deactivate your account and any User Data associated with it.
Survival: The provisions of this Agreement which by their nature should survive termination shall continue to be in full force and effect after such termination including Sections 8 (Intellectual Property Rights) 9 (Warranty and Liability Disclaimers).
17 Entire Agreement: This Agreement constitutes the entire agreement between you (the User) and Shukhee regarding your access and use of the Services. It supersedes all prior or contemporaneous communications representations or agreements whether oral or written.
18 Modification: DoctorsCall may modify this Agreement at any time by posting the revised version on the Website or within the App. Your continued use of the Services after posting the revised Agreement constitutes your acceptance of the revised terms. You are advised to review the Agreement periodically for any changes.
18 Striking Out: If any provision of this Agreement is held to be invalid or unenforceable such provision shall be struck and the remaining provisions shall remain in full force and effect.
20 Contact Information: For any queries or further assistance regarding our Policies Users may contact our customer service team through the DoctorsCall App or:
- Email: doctorscall.health
- Phone: +8801821370000
Consent Procedure: BY SIGNING UP FOR THE DOCTORSCALL SERVICES OR USING THE SERVICES YOU ARE EXPLICITLY CONSENTING TO THE TERMS AND CONDITIONS OUTLINED IN THIS AGREEMENT. ADDITIONALLY BY PROVIDING PERSONAL INFORMATION OR MEDICAL DATA THROUGH THE SERVICES YOU ARE CONSENTING TO THE COLLECTION PROCESSING AND USE OF THAT INFORMATION AS DESCRIBED IN DOCTORSCALL ‘S PRIVACY POLICY. BY USING THE SERVICES YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT UNDERSTAND IT AND AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS. YOU FURTHER AGREE THAT THIS AGREEMENT IS THE COMPLETE AND EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN YOU AND DOCTORSCALL AND SUPERSEDES ALL PROPOSALS OR PRIOR AGREEMENTS ORAL OR WRITTEN AND ANY OTHER COMMUNICATIONS BETWEEN YOU AND SHUKHEE RELATING TO THE SUBJECT MATTER OF THIS AGREEMENT.