Doctorscall Refund Policy
At Doctors All.Health, we strive to provide high-quality telemedicine and healthcare services. We understand that there may be situations where a refund is necessary. Please read our refund policy carefully to understand your rights and responsibilities.
1. Eligibility for Refunds
Refunds may be considered under the following circumstances:
•Service Not Delivered: If you were unable to receive the scheduled consultation due to technical issues on our end.
•Cancellation by Doctors All.Health: If we cancel your appointment and you are unable to reschedule.
•Duplicate Payment: If you were charged more than once for the same service.
2. Non-Refundable Services
Certain services are non-refundable, including:
•Completed consultations (once the service has been rendered).
•Missed appointments due to the patient’s failure to attend.
•Prescription costs and third-party fees.
•Membership or subscription fees (unless otherwise stated in the terms of the plan).
3. Refund Request Process
To request a refund, please follow these steps:
1.Submit a Request – Contact our support team at [insert email] or through our support portal within 7 days of the service date.
2.Provide Details – Include your full name, appointment details, reason for the refund request, and any supporting documentation.
3.Processing Time – Refund requests are reviewed within 5-10 business days. If approved, the refund will be processed to the original payment method within 7-14 business days.
4. Cancellations & Rescheduling
•Appointments may be canceled or rescheduled up to 24 hours in advance for a full refund.
•Cancellations made less than 24 hours before the appointment may not be eligible for a refund.
•If you experience an emergency preventing you from attending your appointment, please contact us immediately.
5. Contact Us
If you have any questions about our refund policy, please reach out to us:
•Email: [info@doctorscall.health]
•Phone: [+8801821370000]
Doctors All.Health reserves the right to update or modify this refund policy at any time without prior notice.
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